We have been receiving many emails and messages regarding the service not working, invalid details, playback errors, and many other questions like these.
However, while communicating with the customers, we noticed that the issue they are getting is not from our end but from their Internet Service Provider (ISP) blocking their connection instead.
Therefore, before sending an email or message, check out this list of the ISPs that block IPTV services and learn how to bypass this security.
Below is the list of the well-known Internet Service providers that block various IPTV services, including us:
Instead of this, we have noted that some Router is blocking IPTVs TV; here are a few known routers:
Now that we know which Internet Service Providers block IPTV services, I am sure you probably understand why you are getting invalid details, playback, or your service stopped working altogether.
Thankfully, a few of these ISPs allow users whether they want to turn on that security or not. If you are lucky and your ISP provides that option, you need to turn it off, and you are good to go.
However, if your internet provider is not listed here, you must purchase ExpressVPN, NordVPN, or the IPVanish, a few recommended and compatible VPNs that work with our service.
For TalkTalk providers, the security is called HomeSafe we need to disable it by following these steps:
BT was working fine back then, but for the past few weeks, they have been messing with the Internet providers; luckily, you can stop that from happening by just turning off their security:
Restart your router and check if this resolves the issue!
You will have to disable Sky Shield,
Just turn off your device and router, and then relaunch the IPTV app to start streaming.
Virgin Media has also made a few changes to their service, affecting the IPTV service. Therefore check out these simple steps to turn the Security Off:
These simple steps can be followed to Turn Off Child Safe that affects IPTV services.
Just follow these simple steps to disable Security on Xfinity:
Like Virgin Media, AT&T has made a few changes to their service, and now most customers are getting invalid login details issues.
Therefore follow these simple steps to Disable Security on AT&T:
Note: If you have an updated app, it might show Pause AT&T Security instead; simply Pause it to avoid the issue.
However, if Enable Security or Pause Security is not available on your device, then check these steps:
These are the few solutions that can be followed to disable security on AT&T, which is quite complicated.
Since we have already disabled the Security offered by the well-known Internet Provider. Now let’s talk about the security of Routers that blocks the service and how you can block it.
Follow these steps in order to disable NetGear Armor and stream without issue:
Note: The icon varies depending on your router’s settings.
Now you have to restart your device and then launch the IPTV application and check if the issue is resolved or not.
If your service is still being interrupted even after you have blocked the security and other things, then the only thing that you can do to bypass this security is through the VPN,
Here are the Recommended VPNs:
Here are the Recommended Servers:
Note: If these servers won’t work then you can choose other servers too.
These are the simple and the easiest way to disable Security on most Internet Providers and fix all the well-known issues on your IPTV subscription.
However, even after disabling the security, if you are still having issues then please don’t forget to open a ticket or email us.
Please keep in mind to provide us with the following details so that our team can assist properly:
1. Name of the device you are using.
2. Screenshot while putting the credentials.
3. Name of the app you have.
4. Who is your Internet Provider?
5. Are you use trying to use it on more than 1 device?
6. Your Ip address:
To know the public IP, the subscriber must connect to the address: http://monip.org. The IP we are interested in looks like 81.2XX.1XX.XXX for example, the local IP often starts with 192.168.xxx.xxx (it is of no use to us).
– Regarding IPv4/IPv6
You must use the IPv4 connection protocol (instead of IPv6), if you find an IP that looks like ‘2001:0db8:0000:85a3:0000:0000:ac1f:8001’ it means that the subscriber is in IPv6 and that’s why his subscription is not working. A few searches on Google will help you easily find where the parameters of the device and/or the subscriber’s modem are located in order to switch from IPv6 to IPv4.
The subscriber must contact his ISP (internet provider) if the change from IPv6 to IPv4 is not possible from his modem.
Contact us by providing us the following information by email or by whatsapp.